Frequently Asked Questions
insulavivere.com uses the highest security measures for the collection and storage of personal data. Your credit card information is sent to banks in an encrypted manner and is not stored by insula-vivere.com. We also have an SSL certificate on our site.
Orders approved until 18:00 are delivered with verified shipping firm. It will be delivered to the address you have given within 1 to 3 working days.
Yes, you can. For this, it is sufficient to add the products you want to buy from the product pages to the basket and say “Continue Without Being a Member” on the screen that appears at the “Complete Order” step. You can follow the information about the order you placed without being a member, from your mobile phone number and e-mail address that you shared during the order. We recommend that you place an order as a member in order to access information about your orders.
If you are not satisfied with your order for any reason, you can return the product or products you purchased for a refund with your customer code within 14 days from the date of delivery, provided that they are in their original packaging, unused and the labels are not removed. After your products reach us, your request will be processed and a refund will be made to your bank within 7 business days following the transaction.
You can request our company’s contracted cargo company from the contact page.
