F.A.Q.

insulavivere.com uses the highest security measures for the collection and storage of personal data. Your credit card information is sent to the banks in encrypted form and is not stored by insulavivere.com. We also have an SSL certificate on our site.

Orders approved until 18:00 are delivered by us to the contracted cargo company. It will be delivered to the address you have given within 1 to 3 working days.

Yes, you can. For this, it is sufficient to add the products you want to buy from the product pages to the basket and say “Continue Without Being a Member” on the screen that appears at the “Complete Order” step. You can follow the information about the order you placed without being a member, from your mobile phone number and e-mail address that you shared during the order. We recommend that you place an order as a member in order to access information about your orders.

If for any reason you are dissatisfied with your order, you may return the product or products you purchased, in their original packaging, unused and with the labels intact, as of the date of receipt. Within 14 days you can send it back for a refund with the customer code. Once we receive your goods, your request will be processed and we will send you the following Within 7 business days, the fee will be refunded to your bank.

You can request the contracted cargo company of our company from the contact page.